Merchandizer eCommerce Blog ArticleProtecting Your Ecommerce Business From Chargebacks and Delivery Fraud
Protecting Your Ecommerce Business From Chargebacks and Delivery Fraud
You may or not have heard the term "chargeback" before. If you are going to accept credit cards on your website, 99.9% of your transactions will be positive, pleasant and profitable. However, there may come a time when you deal with the word "chargeback". Essentially, it means someone that used a credit card to purchase goods or services on your website wants their money back and the payment has been deducted (charged back) from your merchant account. Chargebacks won't get you in trouble with your credit card processor, in fact they don't mind them at all, since they get to assess a chargeback fee, they rake in additional money on those transactions. So, what steps can you take to make sure you don't find yourself in that situation?
Your shopping cart program and payment gateway from Merchandizer are stoutly protected against credit card fraud, the CVV technology and verification of credit cards in this manner before purchases are made greatly eliminates this problem. You can additionally protect yourself by adding a disclaimer to your site that your customer agrees to charges and agrees to make payment on them. This disclaimer doesn't mean the charge can't be disputed at a later date, however just having that disclaimer on your site will discourage those very few customers you might run across once in a blue moon that just buy and return items on a regular basis.
Another way to protect your ecommerce business from fraud is to enlist the services of a nationally known delivery service that can be tracked. There are a few individuals out there that will order a product and swear until they are blue in the face they never got it, if you send your products with a delivery confirmation, you will be covered and it's going to be difficult for your customer to dispute the fact he signed for his order.
Almost each and every one of your customers will be a legitimate and honest individual, however, you must protect yourself against those very few individuals who don't have your ecommerce company's best interests in mind, and with a little knowledge on your part, you can be highly protected against having to deal with a situation like that.
You may or not have heard the term "chargeback" before. If you are going to accept credit cards on your website, 99.9% of your transactions will be positive, pleasant and profitable. However, there may come a time when you deal with the word "chargeback". Essentially, it means someone that used a credit card to purchase goods or services on your website wants their money back and the payment has been deducted (charged back) from your merchant account. Chargebacks won't get you in trouble with your credit card processor, in fact they don't mind them at all, since they get to assess a chargeback fee, they rake in additional money on those transactions. So, what steps can you take to make sure you don't find yourself in that situation?
Your shopping cart program and payment gateway from Merchandizer are stoutly protected against credit card fraud, the CVV technology and verification of credit cards in this manner before purchases are made greatly eliminates this problem. You can additionally protect yourself by adding a disclaimer to your site that your customer agrees to charges and agrees to make payment on them. This disclaimer doesn't mean the charge can't be disputed at a later date, however just having that disclaimer on your site will discourage those very few customers you might run across once in a blue moon that just buy and return items on a regular basis.
Another way to protect your ecommerce business from fraud is to enlist the services of a nationally known delivery service that can be tracked. There are a few individuals out there that will order a product and swear until they are blue in the face they never got it, if you send your products with a delivery confirmation, you will be covered and it's going to be difficult for your customer to dispute the fact he signed for his order.
Almost each and every one of your customers will be a legitimate and honest individual, however, you must protect yourself against those very few individuals who don't have your ecommerce company's best interests in mind, and with a little knowledge on your part, you can be highly protected against having to deal with a situation like that.
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