MerchandiZer gives 30 days of telephone support at no charge to merchants
purchasing the Standard or Basic package and 60 days for the Professional
package. Following your initial period of free telephone support, you may
purchase additional support calls at $19.95 per incident or pre-paid
support packages at up to 25% off. This applies to telephone support only.
Email support is always free!
E-mail responses are normally sent within 24 hours, but can usually be
much quicker when reporting problems with the site, software, or to
report down time. If you have encountered an error or issue that requires
assistance, please use the Support Form from your Manager Program or
email us at tech at merchandizer dot com
and it will be handled immediately. (There is never a charge if the
call/incident is related to a bug/defect in the software.)
Our support staff is friendly and helpful, but not allowed to support
software applications other than MerchandiZer, or teach you how to use
HTML. The support team will help you with issues relating to the MerchandiZer
software. If you require or desire a professional web designer to build
your store, we are happy to refer you to one. We can not however, teach
you how to design graphics or web pages. You will find references to using
HTML in the online manual should you desire to use HTML.
"The help desk star is MerchandiZer."
PC WORLD Magazine Review comparing three top eCommerce solutions.
Find out what real customers have to say about the MerchandiZer.com Ecommerce Shopping Cart Software Solution...[learn more]
Online MerchandiZer Manual
The online MerchandiZer Manual covers everything from an overview
of how the MerchandiZer shopping cart and store front work
to more complex issues like adding HTML in your Manager
program, uploading an Access database, or how to process your customers'
outgoing orders.
A comprehensive encyclopedia of everything there is to know about MerchandiZer,
arranged in easy to find sections available by keyword or category search.
If you are looking for the answer to a specific question you can search
the entire Help Desk archive using keywords relative to your question.
MerchandiZer FAQ (Frequently Asked Questions)
Frequently asked questions - description of available help & links.
After Hours Emergency Support
For emergencies after normal support hours and on weekends, please send
mail to swat at merchandizer dot com.
You may not receive an immediate response, but be assured that your issue
will be given full attention. When resolved, you will be notified by SWAT
Tech Support via response email.
*ATTENTION: This service is for after-hours EMERGENCY issues ONLY. These
are considered to be a situation/s when your site will not come up at
all or when customers are unable to purchase any items from your online
store. Reports made to this address are reserved for these types of issues
only. All non-critical issues will be handled by Tech Support the following
business day. If during regular support hours an issue occurs, reports
should be sent to the Tech Support department directly. We appreciate
your cooperation in the proper use of this service to ensure dedication
of resources to the most important issues.
Technical Support Hours
MerchandiZer Customer Support staff are available Monday through Friday
from 9:30 AM until 6:00 PM Eastern Time (USA: GMT-5) Our offices are closed
on Saturday and Sunday. HipHip Software recognizes the following holidays on
which our offices are closed. Only holidays which are observed or occur on
weekdays are listed.
