Pre-paid Support Packages

All merchants receive free telephone support for one month (30 days) when they lease our Merchandizer Shopping Cart software. Merchants that signup for the Professional level package will receive 60 days free phone support. Support Hours are from 9:30 AM to 6:00 PM, Monday through Friday, ET (GMT-5). Our offices are closed Saturday and Sunday. Some US federal holidays we have reduced hours of 10:00 AM – 2:00 PM. After your free support period is over, there is a charge of $19.95 per incident call. Calls are either paid in advance or at time of contacting MerchandiZer. Remember Email support is always free.

This Applies to user questions or difficulties that are included in the documentation or online FAQ, or requested additional instruction or assistance beyond the standard program. (There is never a charge if the call/incident is related to a bug/defect in the software.)

Below is the Support Packages available for purchase:

Pre-paid Support Packages (Call us: 305 477-8177)

Number of Support Calls Price Cost Savings
Package of 5 incidents
$84.79
$14.96/15% discount
Package of 10 incidents
$159.60
$39.90/20% discount
Package of 20 incidents
$299.00
$100.00/25% discount
Package of 50 incidents
$598.50
$399.00/40% discount

Payment methods: All major credit cards.

Go to Support Package order form.