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Our website is currently being updated
Frequently Asked Questions (FAQ)
There are 3 stages that make a Catalog Item appear on the storefront.
11. The Product Sub Group 111.The Catalog Items Entry You have a backend Manager program that you access using the information we sent you when you first ordered your Merchandizer store. Once you are logged in, click on the Basic Setup/Product Group link and enter your data according to the fields shown. Repeat the same procedure for the Product Sub Group and Catalog Items. For detailed instruction on how to use each of these sections for your website, please consult our Technical Support FAQ. Once you have entered the data and saved it on the grid of each section, click on the Ref No. button to open the page of that section and fill out all of the required fields and any additional fields of your selection. Click View Storefront to see the results.
Log into your Manager program, click on Design/Color Selection. Click the button of the item you want to change, then, click the color you want from the table at the bottom and save the page.
Shipping is calculated through the online
calculator that is used by the online methods you select.
Alternatively, you can define your own shipping calculations by
going to Advanced Setup and using the options shown under shipping
Rates, etc.
Click on Basic Setup/Sales Tax Rates to enter
you information. We recommend that you consult a tax specialist in
your state. The basic premise is that you charge taxes only inn the
States that you have offices. This may change from state to state.
Real Time processing is the ability to charge
your credit card the amount of the order and get an authorization of
the purchase on that card almost immediately.
The credit card gateway sends the credit card
information from the shopping cart to the gateway in an SSL (a
Secure Socket Layer) to get the authorization to charge the credit
card. Gateways are third party affiliates we are associated with.
You will have to contact them directly and set up an account with
them before you can use their service with our shopping cart. You
will also need a merchant account.
A Merchant Account
is a bank account that handles only online transactions. Not all
banks offer them so you would have to check with your current bank.
You will need one if you want to have Real Time processing on your
orders.
Absolutely! We have taken every precaution to make your transactions secure. Our Internet site is built on the Merchandizer system which utilizes industry-standard security measures, including SSL (Secure Sockets Layer). Nevertheless, if you prefer, you can also offer your customers the option of submitting their order by telephone or fax. All account information submitted to us is safely isolated from unauthorized Internet access.
CCV (Credit Card Verification) is a 3 digit
number normally found on the back of all major credit cards issued
since 2001. When used, it assures you and the customer that the
card used is valid. When purchasing online you must enter this
number to validate that the card is indeed your card. It is the
newest form of security for customer protection when they use their
credit card for online purchases.
If we are hosting your domain name on our nameservers, we provide you with free Webmail. To access your free Webmail, open a browser and type in the address bar “pop.yourdomain.com”. In the login page that appears, type the username and password that we assigned you for your e-mail accounts. These settings were sent to you via email when you first purchased your Merchandizer account.
You can use your browser to FTP files. Your
browser window will act like another window on your computer, and
you can drag and drop files into an out of the interface. Type ftp:// and then your FTP hostname in the
address bar. Type your Merchandizer User ID and Password provided to you in the dialog box that will appear. You must use the information we originally sent you via email. Your FTP password will not change if you change your Manager Password. You can also download FTP Software. Two well known programs are: WS_FTP:http://www.wsftp.com Both of these and other programs can also be found at http://www.download.com. Create a profile
using your Merchandizer settings, and you can connect easily to your
website. These FTP programs also contain help files to assist you
with configuring and using them.
Your Merchandizer E-commerce account contains reports that will allow you to see what files and images you have uploaded to your site. Log into your Merchandizer Manager. Select Catalog Maintenance and then select the appropriate report. You can select from: -Uploaded Pages Report -Uploaded Images Report Also, remember that
you can see your files and images with your browser FTP or any FTP
software you may be using.
There are two methods you can use if you don’t
want to enter your Catalog Items through your Manager program. We
can import your catalog from those spreadsheets into you
Merchandizer Manager for a one time fee. You can import your spreadsheets into the
Microsoft Access database we provide and then send us the database
to import into your Merchandizer Manager for no charge. Your
information must be imported correctly into the database in order
for you catalog to properly appear in your website.
Our catalog is very flexible and allows you to organize your products in many ways. Under Basic Setup, you can create categories under Product Groups Entry and Product Sub roup Entry. Your products go under Catalog Items Entry.
Product Group Entry is used for the following:
To organize different Product SubGroups To link the Product Groups to HTML pages of information which you create and upload to your website To control the sequence of your Product Groups To specify whether your Product Groups appear on the Contents frame of your website.
Product Sub Group Entry is used to specify how your Catalog Items will be displayed. Here is where you choose the following:
What Product Group your Product Sub Group will be listed under, if any The Template you will use to display your Catalog Items What method your Catalog Items will be sorted by when they are listed on your website The sequence that your Product Sub Groups appear in under each Product Group The header and
labels for your Catalog Item lists The color of the text, background and templates for your Catalog Item lists. Using HTML, you can also substitute an image for your background. Specify whether the Product Sub Group appears in the Contents frame of your website Create a Product Sub Group that will automatically show only new Catalog Items for a number of days that you specify in Advanced Settings Inset a title tag and meta information so that search engines can find these pages of you website.
Catalog Item Entry is used to contain the information for the products you sell. This includes:
Information describing each product you’re selling The prices you sell your items for, including options for putting Catalog Items on sale Options for creating a Club Discount for your customers Including a small and/or a large image for each Catalog Item Choosing a second template for each item. Your Product Sub Group uses a template to display a list of Catalog Items. The Zoom Template is used to display more detailed information for each Catalog Item when a customer clicks a “More Info” button for that item Showing the date each Catalog Item was first entered. This date can be used by a Product Sub Group to show your customers what new items you’ve added to your store Specifying the weight of each Catalog Item. This weight will be used when calculating shipping costs for a customer’s order. Choosing one or more Product Sub Groups that the Catalog Item should be listed in. Choosing options to be displayed in dropdowns for each product. For instance, having a customer choose what color and what size a shirt should be when they buy it Specifying a stock level for each Catalog Item. When purchases are made, they will decrease the stock level so that you can keep track of your inventory. Go t Advanced Setup/Advanced Settings to turn this option on Specify a URL for items that can be downloaded from your website rather than shipped. Specify your Sales Tax options for each product. Specify a label for a field if you want to offer customers the option of personalizing the Catalog Item Specify a vendor for each item if you use them Insert a title tag and meta information so that search engines can find these pages of your website.
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